Terms of Service for Firewood Direct

These Terms of Service govern the use of the Firewood Direct HUB website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase or using our services.

1. General Information

Firewood Direct HUB operates the website firewooddirect.ie. We provide high-quality firewood products for delivery to customers. By using our website, you agree to these Terms of Service, which form a legally binding agreement between you (the “Customer”) and Firewood Direct HUB (the “Company”).

2. Products and Services

• Product Descriptions: We make every effort to ensure that product descriptions, images, and prices on our website are accurate. However, we do not guarantee that the descriptions or other content are error-free.
• Product Availability: All products are subject to availability. If a product is out of stock, we will inform you as soon as possible and provide alternative options or a refund if necessary.

3. Orders and Payments

• Order Process: By placing an order through our website, you are making an offer to purchase the selected items. We reserve the right to accept or reject any order.
• Payment: We accept payment through secure third-party payment processors. Payment must be made in full at the time of purchase.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. This does not signify acceptance of your order, which only occurs when your order is dispatched.

4. Delivery

• Delivery Areas: We delivery to the specified address. Please check if we deliver to your location before placing an order.
• Delivery Charges: Delivery charges will be calculated at checkout based on the delivery method and location. Free delivery may apply to orders over a certain value.
• Delivery Times: We aim to deliver your order within 2-5 days, but delivery times may vary depending on your location and stock availability.
• Failed Deliveries: If a delivery fails due to an incorrect address or the recipient being unavailable, we may charge for redelivery.

5. Returns and Refunds

• Right to Cancel: Under the Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right, please contact us within 14 days of delivery.
• Returns Process: If you wish to return an item, please contact us to initiate the return process. The item must be returned in its original condition and packaging. You will be responsible for the return shipping costs unless the product is faulty.
• Refunds: Refunds will be processed within 2-5 days after receiving the returned goods. We will refund the amount to the original payment method.

6. Pricing

• Pricing Accuracy: We strive to ensure that all prices on our website are accurate. However, if an error occurs, we reserve the right to correct it and notify you of any price changes before proceeding with the order.
• Taxes: All prices are inclusive of VAT (where applicable). Additional taxes or fees may apply depending on your location.

7. Customer Responsibilities

• Account Information: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.
• Use of Website: You agree to use our website for lawful purposes only and not to engage in any activities that could harm or disrupt the website’s functionality.

8. Limitation of Liability

• General Liability: Firewood Direct is not liable for any indirect, special, or consequential damages arising from the use of our website or products.
• Product Liability: Our liability for any product defects or damages is limited to the value of the product purchased.

9. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is owned by Firewood Direct or its licensors and is protected by copyright laws. You may not use any content from our website without our prior written consent.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the courts in Ireland.

11. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated date. It is your responsibility to review these terms periodically to stay informed about our policies.

12. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us:

• Email: sales@firewooddirect.ie
• Phone: 087 611 5833
• FIREWOOD DIRECT HUB
  20 Park W Rd, Cherry Orchard,
  Dublin
  Ireland
• Warehouse Address at 20 Park West Industrial Park, Park West Road, Dublin